Refund and Cancellation

 

Money Back Guarantee

We are incredibly proud of our products and services and offer 100% money back guarantee.

If you are in any way unsatisfied with the condition or quality of your cakes upon arrival, you do not need to return the product. Simply give us a shout and we will give you a full refund, no questions asked.

 

Order Edit and Cancellation

You can edit/cancel your order from your customer account page or order status page, within 30 minutes of placing the order. You get 100% refund in your source account. 

If you have missed the 30 minute window, and need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible.

Online orders cancelled 

  • 7 days or more before the delivery/collection date will receive a full refund on the order total
  • between 3-6 days of delivery/collection will be entitled to a 50% refund
  • less than 48 hours of the order date will not be entitled to a refund 

Customers who have booked and received an invoice from Demeter Food Private Limited. Such orders when cancelled

  • 28 days or more before the delivery/collection date will receive a full refund on the order total
  • between 7-27 days of delivery/collection will be entitled to a 50% refund
  • less than 7 days of the order date will not be entitled to a refund 

All the refunds will be processed within 24 hours of cancelling the order. It will take 8-10 business days to reflect in your account.